It’s Monday morning. You open your laptop and — surprise — your inbox is a mess. There are customer questions, project updates, and random requests all waiting for your attention.
But instead of diving in headfirst, an AI agent has already done the grunt work. The urgent stuff is flagged, half the replies are drafted, and a few problems are already solved. Thanks agentic AI!
As futuristic as that scenario sounds, it’s already happening, and it’s one of the top AI trends for 2025. In fact, 79% of employees report that AI agents have had a positive impact on their business performance.
But what are AI agents to begin with? AI agents are systems that can make decisions and take action on their own to complete tasks.
Thanks to things like machine learning and natural language processing (NLP), AI agents can understand what’s going on, learn from it, and adjust. So even when things change, they’re ready to roll with it.
As these AI tools get put to the test, it’s easier than ever to find a useful AI agent case study that shows what’s possible. If you're looking for one (or ten), you're in good company.
1. Waiver Group’s Lead Generation Bot
Finding new clients shouldn’t be so complicated. That’s why one of our partners, the Waiver Consulting Group, brought in a digital assistant of their own: Waiverlyn, their AI lead generation bot.
Waiverlyn handles the heavy lifting of capturing leads, qualifying them, and even booking consultations.
Waiverlyn greets every website visitor, answers questions, collects contact info, and books consultations automatically. It also fills out calendar invites, sends personalized reminders, updates lead trackers in Google Sheets, and notifies the sales team instantly.
The results? Waiverlyn helped the team:
- Boost consultations by 25%
- Increase visitor engagement by 9x
- Keep web form traffic steady (the bot works alongside, not instead of)
- Qualify leads better so sales reps spend less time chasing dead ends
Within just 3 weeks, the bot had paid for itself in booked consultations. And clients? They love it.
2. Ruby Labs’ Customer Service Bot
With over 4 million support chats happening every month, Ruby Labs needed a solution that could scale without slowing down. In collaboration with Botpress, their AI agents do just that.
Now, when users need help, they don’t wait in line or get bounced between agents. Instead, they open the help widget, pick what they need (cancel an account, ask about billing, troubleshoot a tech issue, or just ask a question), and the chatbot handles the rest.
And that’s how 98% of chats are resolved without ever needing a human.
Even better, the bot isn’t only answering FAQs. It also flags risky behavior and offers users targeted discounts before they cancel, resulting in saving an extra $30K a month.
3. Botpress' Competitive Intelligence Bot
At Botpress, staying on top of the competition used to mean hours of manual research. Now? An AI agent handles it.
The Competitive Intelligence Bot acts like an autonomous teammate that is constantly scanning competitor websites, spotting changes, and surfacing insights people would otherwise miss. Unlike a static scraper or keyword alert, this AI agent loads full HTML pages, interprets structure and content, and adapts over time.
Some other useful features include:
- Detects changes in pricing, features, SEO, partnerships, and integrations
- Picks up on hidden updates like backend scripts or infrastructure tools
- Summarizes shifts in content strategy or messaging
- Sends a weekly report to marketing with key updates
- Builds a long-term, searchable intel database for trend tracking
Whether the team needs quick deal support or wants to track strategic moves over time, the bot provides a competitive edge only an AI agent can offer.
4. Pinterest's Content Discovery Agent
When you think of content discovery, you probably picture scrolling through a sea of photos, recipes, or DIY projects. But behind every perfectly timed picture is an AI figuring out exactly what you want to see next.
At Pinterest, an AI-powered content discovery agent is doing just that: learning what users like and curating better recommendations.
Here’s what this agent can do:
- Analyzes visual and textual data from pins and boards
- Adapts in real-time to user interactions
- Powers personalized home feeds, search results, and notifications
- Supports creators by matching content to appropriate audiences
And it’s working. In 2024, Pinterest hit 553 million monthly active users, a 11% increase from the year before.
Turns out, good recommendations really do keep people coming back.
5. Zara’s Trend Forecasting Agent
Fast fashion moves quickly. But not as fast as Zara’s AI agent.
To keep up with constantly changing customer tastes, Zara uses an AI-powered trend forecasting agent that helps the brand spot emerging styles before they hit the mainstream.
Instead of relying solely on seasonal reports or manual research, this AI agent scans social platforms and online shopping data to detect rising patterns in real time.
The results speak for themselves: between 2023 and 2024, Zara saw a 7% increase in sales.
By feeding this intel directly to their design and merchandising teams, the AI helps Zara stay ahead of what customers want.
6. American Express’ Travel Recommendation Agent
At American Express, with 5,000 travel counselors supporting clients across 19 markets, creating personalized travel plans is a big ask. Which is why they invested in a Travel Counselor Assist AI agent.
This AI-powered assistant works alongside human travel counselors to create hyper-personalized travel suggestions.
Apart from pulling together real-time web data and layering it with each customer’s preferences, it also:
- Gathers live, location-specific travel info instantly
- Matches suggestions to cardholder interests using past booking and spending behavior
- Boosts counselor productivity by handling research in seconds
And it’s working. Over 85% of Amex’s travel counselors say the AI saves them time and improves the quality of their recommendations.
7. Botpress' HR Support Bot
At Botpress, even HR has a magical assistant. Meet Harry Botter: a go-to HR AI agent for handling all things people and policy.
Built right into Slack, Harry Botter gives employees quick answers to everyday HR and security questions. No wonder IBM points out that HR AI agents can really boost the employee experience.
Here’s what Harry can help with:
- Checking PTO balances and leave policies
- Finding the employee handbook, code of conduct, and security guidelines
- Helping with benefits info like dependents, insurance, and expenses
- Guiding new hires through onboarding questions
- Reporting issues discreetly
Because it’s connected to internal documents, Harry Botter delivers up-to-date answers instantly without having to ping HR every time someone has a question.
The magic? It’s reliable and always available. That’s why Harry Botter has become one of the most loved bots at Botpress.
8. JPMorgan's Sales Enablement AI Agent
Clients asking tough questions? Advisors at JPMorgan were feeling the pressure, so they brought in Coach AI.
Coach AI acts like a behind-the-scenes assistant. It pulls up relevant research in seconds, anticipates the kinds of questions clients might ask, and suggests personalized recommendations based on what’s happening in the market.
And it really delivered when it mattered most. During the April 2025 market shake-up, Coach AI helped advisors jump on calls with the right info in hand.
With Coach AI, advisors are staying ahead and giving clients the kind of personalized service that really makes a difference.
9. UPS's Route Optimization Agent
At UPS, getting packages delivered efficiently is all about being smart. That’s why they use an AI agent called ORION (short for On-Road Integrated Optimization and Navigation) to help plan delivery routes in real time.
Instead of relying on fixed routes, ORION looks at live data and figures out the fastest way for each driver to get the job done. And it doesn’t stop there. The AI keeps learning and improving every day, making smarter decisions as it goes.
Here’s what it’s helped UPS achieve:
- Saved 100 million miles on delivery routes every year
- Cut $300 million in annual costs
- Reduced carbon emissions by about 100,000 metric tons
With ORION behind the scenes, UPS is proving that even delivery routes can glow-up.
10. Aidoc's Diagnostic Imaging Bot
When it comes to emergency care, speed can make all the difference.
With more patients and less time, Yale New Haven Hospital needed something that could run in the background and speed things up without sacrificing quality.
That’s where Aidoc stepped in, an AI-powered imaging assistant that helps flag serious issues fast. Its FDA-cleared AI system functions as an autonomous agent, built to detect and prioritize pulmonary embolism cases in real time.
Acting as a proactive team member, Aidoc continuously monitors incoming CT scans the moment they enter the system.
Did it make a difference? Here's what happened:
- Flagged 14 serious PE cases in just one year at a partner hospital, cases that would’ve otherwise slipped through the cracks
- Faster decisions and better care for patients who needed it most
- 40% more advanced therapies used
With Aidoc running quietly in the background, Yale’s team now identifies more life-threatening conditions earlier and more efficiently than ever before.
Build an AI Agent Today
Whether you’re a solo founder or part of an enterprise team, AI agents are becoming the secret weapon for productivity. So the question isn’t whether you’ll use AI agents. It’s how soon.
Botpress is a platform that gives everyone the tools to build and deploy AI agents. You can design flows visually, connect to your data sources, test with real user inputs, and fine-tune behavior all in one place.
Whether you’re building customer support agents or internal tools, Botpress makes it easy to bring your agents from idea to fruition.
Start building today. It’s free.
FAQs
How do AI agents differ from traditional automation tools?
Traditional automation follows predefined rules like “if A, then B.” AI agents, on the other hand, learn from data and make decisions based on context. They can respond flexibly, even in unfamiliar situations.
How do AI agents learn and improve over time?
AI agents use feedback loops. As they interact with users or analyze data, they refine their models and predictions. Over time, this makes them more accurate and helpful.
Are AI agents the same as chatbots?
Not quite. Chatbots are often just the interface. They respond to messages. AI agents may power those chatbots, but they can also operate silently in the background, making decisions and triggering actions without ever “talking.”
What industries benefit the most from AI agents?
Any industry with repetitive, high-volume, or data-heavy tasks stands to benefit. That includes healthcare, marketing, retail, finance, education, agriculture, and many more.
Can AI agents replace human jobs?
In most cases, they’re here to augment, not replace. AI agents take care of repetitive or time-sensitive tasks, giving humans more time for strategic thinking and creativity.
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